Last updated: November 3, 2026
Need help with Shootile? Contact weyestudio@gmail.com.
Please include your device model, Android or iOS version, Shootile version, and a short description of what happened. If possible, describe the steps that reproduce the problem and include the exact error message. Screenshots are helpful, but please hide personal information that is unrelated to your request.
For purchase problems, include the item name and approximate purchase date. If we need proof of purchase, we may ask for the relevant Google Play order ID (starting with GPA.) or Apple transaction information. Do not send passwords, verification codes, full payment-card details, or your entire purchase history.
We aim to respond as soon as reasonably possible. Response times depend on the nature of your request and the volume of messages. Information you send is handled as described in our Privacy Policy.
Slide left or right to move your ship. Swipe down to collect the bottom connected run of one color, up to six blocks, then swipe up to fire the blocks into a column. Connect four or more blocks of the same color to clear them. Keep the falling rows from reaching your ship.
Open Settings using the gear icon on the main menu and choose the Classic or Split Pad control layout.
Core gameplay can be played offline. An internet connection is needed for services such as Google Play or App Store purchases and restoration, loading rewarded ads, and sending results to Google Play Games or Game Center. The availability of these services may also depend on your device, account, region, and the service provider.
The Starlight Mammoth collection is free. The Full Puzzle Collection purchase, also included in the Cosmic Premium Bundle, unlocks the other 25 prehistoric collections in the current release. Check the in-game store and Google Play’s or Apple’s purchase confirmation for the content and price of an offer before buying.
Android (Google Play)
Restore checks eligible permanent purchases, such as Remove Interstitial Ads, Full Puzzle Collection, and Cosmic Premium Bundle. It does not transfer purchases between Google Play and the App Store or restore your full save or delivered consumable Rubies. If a purchase is not found, check the purchasing account in Google Play and contact us with the item name, date and relevant order ID.
iPhone (App Store)
Restoration can restore eligible non-consumable purchases: Remove Interstitial Ads, Full Puzzle Collection, and Cosmic Premium Bundle. Purchases must remain valid; refunded or revoked purchases do not provide an active entitlement.
Restoring purchases does not restore your complete game save, scores, or currency balances. See Apple’s guidance on restoring in-app purchases.
Ruby packs are consumable purchases. Restore does not reissue Rubies that were already delivered, including Rubies that have been spent or whose local balance was lost. On iPhone, a device backup may contain a previous local balance, but backup recovery is separate from purchase restoration and is not guaranteed. The current Android version disables Android app-data backup and has no cloud save; reinstalling or clearing its data can permanently remove the local Ruby balance.
If a completed purchase never delivered its Rubies, contact us with the item name, purchase date, and relevant transaction details before buying the same item again.
Check your Google Play or Apple purchase history to see whether the transaction completed or is still pending, including any required parental approval. A pending purchase is delivered only after the payment is completed and verified. Reopen Shootile while connected to the internet. For non-consumable items, try RESTORE on Android or RESTORE PURCHASES on iPhone.
If the problem continues, contact us. Avoid deleting the app while investigating a missing purchase, because doing so can remove local progress and currency balances.
It disables automatic interstitial ads. Optional rewarded ads remain available when you choose to watch one, for example to revive. The Cosmic Premium Bundle includes the same interstitial-ad removal benefit.
This purchase does not disable every advertising-related service or replace your privacy choices. See the Privacy Policy for information about advertising data.
Android: use Google Play’s refund request process. Eligibility depends on the purchase, timing, Google’s policies and applicable law. You can also contact us about a purchase or delivery issue using the relevant Google Play order ID; do not send your full payment details.
iPhone: App Store refunds are handled by Apple. Visit reportaproblem.apple.com and follow Apple’s instructions. Eligibility and the outcome of a request are determined by Apple under its policies and applicable law. See Apple’s refund instructions.
You can also contact us for help identifying a purchase or investigating a delivery problem. Nothing on this page limits your applicable statutory consumer rights.
Shootile saves progress, settings, and currency balances on your device. We do not operate a cloud-save service that synchronizes your complete game save between devices. Google Play Games and Game Center leaderboards and achievements are not a backup of your complete progress.
The current Android release has no cloud-save synchronization and disables Android app-data backup. Installing Shootile on another phone does not transfer your local progress, Coins, Rubies or settings. Signing in to Google Play Games does not restore the full save. Keep the old installation if you need its progress. Eligible permanent Google Play purchases can be restored separately using the same purchasing account.
An iCloud or computer backup may allow you to recover local game data when you restore a device. Recovery depends on your backup settings, the data included in the backup, and Apple’s restore process. We cannot guarantee that a backup contains the latest Shootile save or that every part of your progress will be recovered.
Before changing devices, check your backup and keep your old device’s copy of the game until you have confirmed the result. Eligible non-consumable purchases can be restored separately using the steps above.
Deleting the app removes its local app data from the device and can cause loss of progress, Coins, and Rubies. On Android, clearing app storage/data also removes the local save; clearing cache is a different operation. On iPhone, offloading an app is different from deleting it and may preserve its data. We do not have a server copy from which to reconstruct a lost local save.
Deleting the app does not automatically delete existing device backups, support emails, Google Play purchases or Play Games data, Apple purchase or Game Center records, or information already processed by advertising providers. See the Privacy Policy for deletion options.
Use Android’s advertising/privacy controls to reset or delete your advertising ID and manage available ad privacy settings. The exact menu varies by Android version and device manufacturer; see Google’s advertising ID guidance. These controls are separate from regional consent options inside Shootile.
Open iOS Settings > Privacy & Security > Tracking and manage Shootile’s permission, if available. Availability can depend on your account and device restrictions. You do not need to allow tracking to play.
Turning off tracking does not mean that all data processing stops. Some information may still be used for permitted purposes such as ad delivery, diagnostics, security, and fraud prevention.
Where Google’s consent system requires a privacy-options entry point, use PRIVACY on the main menu to review the available options. These regional choices are separate from Android’s advertising controls and Apple’s tracking permission.
If you need help finding an option or exercising a privacy right, email us with your app version and country or region. Please do not send your precise location. See our Privacy Policy.
Ad availability depends on network connectivity, ad inventory, regional settings, and your privacy choices. Try again later. To receive a reward, follow the ad’s completion instructions and return to the game.
If you completed an ad but did not receive the expected reward, report the approximate time, reward type, and what happened. Include a screenshot if available. We can investigate, but cannot guarantee that an ad will always be available.
Email us with the approximate date and time, a description, and the advertiser’s name or a screenshot if available. Avoid opening suspicious links or providing personal information to an advertiser while making a report.
Open SUPPLY on the main menu and use the REMINDERS switch. You can also manage Shootile’s notification permission in Android Settings > Apps > Shootile > Notifications or iOS Settings > Notifications. Reminders are scheduled locally on your device and are optional.
Connect to the internet, check your Google Play Games profile, and use Shootile’s Google Play Games sign-in option. Profile privacy, service availability and account restrictions can affect access. If needed, reopen the game and report the exact error, device, Android version and app version. Do not send your Google password or verification codes. Scores and achievements are separate from local progress, Ruby balances and Google Play purchase ownership.
Check that you are signed in to Game Center in iOS Settings and connected to the internet, then reopen Shootile. Availability of Game Center features can depend on your iOS version and account settings.
Eligible results earned offline may be queued for a later submission. Daily or weekly leaderboard results may expire when their scoring period ends before they are submitted. Network or service errors can also delay submissions, and deleting the app can remove unsent results. We cannot guarantee that every offline result will appear online.
For data held by the developer, email weyestudio@gmail.com with the subject Shootile data deletion request. Describe the support correspondence or other records you want deleted and the email address you used to contact us. Send only enough information to locate the records; do not send passwords, payment-card details or identity documents unless necessary and specifically requested.
We can delete or de-identify support correspondence and attachments we control when they are no longer needed. Records reasonably needed to resolve an open issue, comply with legal obligations or address disputes may be retained for that purpose; we will explain applicable limitations. We respond within applicable legal deadlines and do not promise automatic deletion within a fixed number of days.
Local progress is stored on your device. Clearing Shootile’s app data or uninstalling on Android removes that local save and cannot be undone through Restore Purchases. Google Play Games data can be managed or deleted through your Play Games profile/Google Account; Google Play purchase records and advertising-provider data are controlled by the relevant provider. Deleting local data or emailing us does not automatically erase those provider records. See our Privacy Policy for retention, provider controls and further rights.
Developer: Nguyen Dac Vinh
Support and privacy requests: weyestudio@gmail.com
Read the Shootile Privacy Policy for information about the app, this website, and support communications.